Conflict Management Course Overview
Our conflict management content focuses on practical skills and proven models that help individuals and teams navigate disagreement constructively. Participants explore their own conflict styles and learn strategies to de-escalate tension, foster understanding, and reach positive outcomes.
The 5 Stages of the Conflict Management Model
- latent conflict
- perceived conflict
- felt conflict
- manifest conflict
- conflict aftermath
Dispute Prevention and Resolution
Preventing conflict is often more effective than resolving it. Our sessions focus on dispute prevention techniques such as proactive communication, role clarity, and psychological safety. When disputes do arise, we provide structured approaches to facilitate resolution through empathy, evidence, and effective negotiation.
What Are Conflict Prevention Strategies?
Conflict prevention strategies include setting clear expectations, building a culture of feedback, and recognising early signs of misalignment. We help organisations create environments where concerns can be raised constructively before they escalate into serious disputes.
Types of Negotiation Skills for Conflict Situations
Effective conflict management often involves negotiation. We cover both distributive and integrative negotiation approaches, helping participants improve active listening, assertiveness, and solution-focused dialogue. These skills are essential for resolving issues while preserving relationships.
Dispute Analysis and Root Causes
Understanding the root causes of conflict enables better decision-making and longer-lasting solutions. We provide tools for analysing disputes, uncovering systemic issues, and identifying the behavioural triggers that often underpin workplace conflict.
Our Conflict Management Approach
Our approach integrates behavioural science, organisational psychology, and real-world experience. We help individuals, managers, and teams develop confidence and competence in dealing with challenging interactions — reducing stress and improving collaboration.
Key Learning Areas
- Five stages of conflict and how to manage each one
- Dispute prevention and early intervention strategies
- Effective negotiation in high-stakes situations
- Tools for analysing and resolving disputes
- Communication techniques for managing tension
Ready to Strengthen Your Conflict Management Skills?
Explore our upcoming workshops and events focused on resolving conflict and building stronger professional relationships.
View upcoming events.
